Your Policy & Rights Questions
When you request account closure, your balance is returned via your registered payment method within 5–7 business days. Your transaction history remains on file for the period required by law. Reopening a closed account depends on local regulation and our terms at that time.
We retain account and transaction data for the retention period mandated by local regulation. You may request data deletion where local law permits by contacting our compliance team. Some records, such as fraud prevention logs, may be kept longer for legal protection.
Yes. If a deposit did not reach your account or a withdrawal was reversed, contact our support team with your transaction ID and payment method. We investigate and respond within 48 hours. If the issue involves your payment provider, we liaise with them to trace the transaction.
Immediately contact our live chat or email support with details. We will freeze your account, review transaction logs, and verify your identity. If fraud is confirmed, we discuss recovery steps and may involve your payment provider to reverse unauthorised transactions.
No, not without your consent where local law permits. We share transaction data only with payment providers to process deposits and withdrawals, and with authorities if legally required. Your gaming behaviour is never sold or shared for marketing purposes.
You may escalate your concern to our legal and compliance team via email with a full explanation. Escalations are reviewed within 72 hours. If you remain unsatisfied, where local law permits, you may pursue remedies through local consumer protection or arbitration channels.
Each provider has its own terms governing the transfer itself. Our terms cover how we handle the funds once they reach your pajaktoto 77 account. Disputes about the transfer itself must be raised with the payment provider; disputes about your account balance are handled by us.
